FREQUENTLY ASKED QUESTIONS

Dear Lamb is a modern clothing brand that combines fashion, faith, and art to create meaningful and thought-provoking designs. Rooted in the love and teachings of Jesus Christ, our goal is to create clothing that isn’t just stylish, but also promotes inclusivity, acceptance, and love for all people, regardless of their background. We’re a brand that’s committed to challenging old values and pushing the boundaries of what it means to embrace faith in the modern world. Our designs carry messages of hope, love, and rebellion against systems of power. Through collaboration with artists, musicians, and other creatives, Dear Lamb explores the beauty in human experience, with a special emphasis on spirituality, empathy, and growth.

At Dear Lamb, our core values are rooted in love, inclusivity, and personal growth. We aim to challenge societal norms by offering a brand that stands for compassion, empathy, and love for all people. Our commitment to the teachings of Jesus Christ forms the foundation of our company, but we also aim to create a space where people from all walks of life feel welcome. We believe that fashion is more than just clothing; it’s a form of self-expression, a way to spark conversations, and an avenue to share meaningful messages. We are constantly inspired by the beauty of human experience, and we hope that our designs resonate with you on a deeper level.

Dear Lamb is more than just a clothing brand; it’s a movement. We believe in creating fashion that has meaning, that tells a story, and that reflects the values of inclusivity, love, and empathy. We challenge the norms of traditional Christian brands by embracing rebellion, self-expression, and artistic collaboration. Every product you purchase from Dear Lamb is a step toward embracing a more compassionate and thoughtful world.

At Dear Lamb, we are committed to reducing our environmental impact by using ethical production practices. Our products are printed on demand, meaning we only produce what is ordered, which reduces waste and excess inventory. We also prioritize the use of eco-friendly materials whenever possible. As we grow, we are continually exploring ways to make our business even more sustainable and mindful of our planet. We understand the importance of responsible manufacturing and are working towards improving our practices in the future.

If you have any questions, concerns, or need assistance, feel free to reach out to us at support@dearlamb.com. We’re a small team, but we are passionate about providing the best customer service possible. We will respond as quickly as possible and do everything we can to assist you.

We accept a variety of payment methods to make your shopping experience as smooth as possible. These include: Credit and Debit Cards (Visa, MasterCard, American Express, Discover, and more) PayPal for secure payments Apple Pay & Google Pay for quick and secure mobile payments Shop Pay & Klarna for installment payments (when available) Your payment information is processed securely using trusted third-party payment gateways, and we never store sensitive payment information directly.

Due to the nature of our made-to-order business model, we currently do not accept returns or exchanges unless the item is defective or damaged during shipping. However, if you have an issue with your order, please contact us at support@dearlamb.com within 7 days of receiving your item, and we will do our best to resolve the issue.

If your item arrives damaged or defective, please reach out to us within 7 days of delivery with a description and photos of the issue. We will work with you to make it right, whether through a replacement or a store credit.

Since we process each order as it comes in, we are unable to offer cancellations once an order has been placed. Please review your order carefully before submitting it to ensure everything is correct.

Placing an order with Dear Lamb is easy! Simply browse our collection, select the items you want to purchase, and add them to your cart. Once you’re ready, go to the checkout page and provide your shipping details, payment method, and confirm your order. You’ll receive an email confirmation once your order has been placed.

Yes, we do! Dear Lamb is proud to offer international shipping to a variety of countries. When checking out, simply enter your shipping address to see if we deliver to your location. Shipping costs will vary based on your location.

Since our products are made to order, please allow 5-7 business days for processing. Shipping times vary depending on your location and the shipping method chosen. Once your order has been shipped, you will receive a tracking number to follow your package’s journey.

We offer standard shipping rates, and unfortunately, we do not currently offer expedited shipping options. However, we strive to get your order to you as quickly as possible, and you’ll receive tracking information to monitor your order’s status.

Shipping costs depend on your location and the size of your order. You can calculate the exact shipping cost at checkout before finalizing your purchase.